1800 489 367

Terms & Conditions

Website terms of use

The information in this site has been prepared in accordance with Australian law for the provision of services in Australia. All information concerning Huxford Refrigeration, our products and services, and other information is correct at the time of posting to the Huxford Refrigeration website, but is subject to change without notice. Huxford Refrigeration reserves the right at its sole discretion to change, modify, add or remove such information at any time.

Payment Policy

This website is operated by Huxford Refrigeration. All prices are in Australian dollars, and the Huxford Refrigeration website will only accept payment in Australian dollars.

Products purchased on the Huxford Refrigeration Internet site will only be dispatched once payment has been received and name and address details have been verified. Verification processes may include a search on the Sensis White Pages website, or through a phone call. If verification of name and address cannot be done to Huxford Refrigeration's satisfaction, Huxford Refrigeration will not dispatch goods and will instead issue a refund.

The Merchant name Huxford Refrigeration will appear on your credit card statement.

Pricing of Products/Services

Huxford Refrigeration reserves the right to change the prices of product or services, subject to change without notification. All of our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax).

Security Policy

Huxford Refrigeration is very concerned about your security on the web.

Internet transactions are conducted via a digitally signed, secure SSL server. Your credit card details are kept highly secure and are not transmitted via email. The page which collects your credit card details is high-grade encrypted before being sent over the internet. This encryption makes it extremely difficult for unauthorised people to view information traveling between computers.

This site uses the Commweb payment processing system. Commweb provides security and privacy for you our customer. Your credit card details go directly to our bank, CBA, and are not recorded by Huxford Refrigeration. This minimises the disclosure of your information and provides a layer of confidentiality to the transaction.

Privacy Policy

Huxford Refrigeration is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalise your browsing experience with us. Huxford Refrigeration uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Technology used

This website uses industry standard Secure Socket Layer (minimum of 256-bit) encryption technology to secure communication sessions with customers and merchants. Using firewalls in front of the Payment Gateway and within the system, it restricts access to information regarding the payment transactions.

This website only allows customers with browsers supporting SSL encryption technology to access the payment facility. This facilitates secure transmission of transaction details.

You can verify that your session is secure by locating the lock icon in the bottom right-hand corner of your screen.

This website fully complies with Visa.s AIS program and MasterCard.s Site Data Protection Programme. Specifically this website complies with the following PCI standards:

  • Install and maintain a firewall configuration to protect data
  • Do not use vendor-supplied defaults for system passwords and other security parameters
  • Protect stored data
  • Encrypt transmission of cardholder data and sensitive information across public networks
  • Use and regularly update anti-virus software
  • Develop and maintain secure systems and applications
  • Restrict access to data by business need-to-know
  • Assign a unique ID to each person with computer access
  • Restrict physical access to cardholder data
  • Track and monitor all access to network resources and cardholder data
  • Regularly test security systems and processes
  • Maintain a policy that addresses information security

Delivery Policy

Goods are dispatched within two working day of payment being received and identify has been verified. The verification process is done within eight working hours. Based on typical shipping times, goods should be received by the receipient within five working days (seven for WA customers).

Payment Options

Huxford Refrigeration is pleased to accept the following payment methods: Visa, MasterCard or Direct Deposit to our account at Commonwealth Bank. Please note our online store processes credit card payments using the Commweb system.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where the goods are faulty, have been wrongly described, are different to the goods advertised on the website or don't perform as advertised.